SHIPPING POLICY
If you have any concerns about your order, feel free to contact us at miyazaki.ebikes@gmail.com
Miyazaki offers free DPD free shipping on qualified orders.
SHIPPING & DELIVERY:
All EU orders will be shipped from the EU warehouse depending on your location. We offer FREE shipping on all qualifying orders. Once your order has been placed you can start following the tracking two days later at the following link: https://t.17track.net/en and you should receive your order in about 5-7 working days.
| Shipping Country | Est. Shipping Time | Costs |
| Poland | 5-7 business days | Free shipping |
| Germany | 5-7 business days | Free shipping |
| France | 5-7 business days | Free shipping |
| Italy | 5-7 business days | Free shipping |
| Netherlands | 5-7 business days | Free shipping |
| Sweden | 5-7 business days | Free shipping |
| Denmark | 5-7 business days | Free shipping |
| Czech Republic | 5-7 business days | Free shipping |
| Finland | 5-7 business days | Free shipping |
| Austria | 5-7 business days | Free shipping |
| Spain | 5-7 business days | Free shipping |
| Belgium | 5-7 business days | Free shipping |
| Switzerland | 5-7 business days | Free shipping |
| Norway | 5-7 business days | Free shipping |
*Note:
The estimated shipping time is only an estimation for domestic shipping time based on our experiences, and does not include processing time.
● Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is place-d. The tracking information can take extra time to be updated after the tracking number is created.
● Delivery Time: The final delivery time can vary and depends on your local carrier. Once your order has been placed please allow 2 days for proces-sing before tracking your parcel at: https://t.17track.net/en and you should receive your order in about 3 -8 business days.
Will my package be charged duties and taxes?
All customers please note: All taxes and duties have been paid. You only need to pay the amount due at checkout.
Do I need to pay immediately after placing the order?
After you place the order, please pay within the time specified on the payment page, otherwise the order will be cancelled.
How do I place an order for an electric bike on the website?
You only need to select the model, color and configuration you like, click "Place Order" and follow the prompts on the page to fill in the delivery information and complete the payment. Our website supports a variety of secure payment methods, including credit cards, PayPal, klarna etc.
Can I modify or cancel the order?
If your order has not been shipped yet, we support cancellation or modification of the order. Please contact our customer service team within 24 hours after placing the order. The order cannot be modified or cancelled after it is shipped.
How can I check the status of my order?
● When your order is shipped out from our warehouse, we will send an email to the email address you left when placing the order, with your trackin-g information.
● If you don't receive this email, or if you have any questions about shipping, please contact us at miyazaki.ebikes@gmail.com .
Do you support bulk purchases or group purchases?
We welcome corporate customers and dealers to purchase in bulk and provide exclusive discounts and customized services. Please submit an inquiry through the [Contact Us Page] or send an email to: miyazaki.ebikes@gmail.com for more information.
Can I get an invoice after placing an order?
Of course. Please note the invoice header information when placing an order, or contact customer service by email after placing an order to request an electronic invoice.
My order shows that it has been completed but I haven’t received the car yet, what should I do?
The order "Completed" means that we have shipped it. Please confirm the progress of the package through the logistics tracking information. If you have any questions, please contact us in time and we will assist you in verifying the situation with the logistics company.
What if I receive the goods and find that they are inconsistent with the description on the website?
Our sizes are measured manually, and there will be an error of 2-3cm. Due to different monitors and the influence of product shooting light, there is a certain color difference in the product. Due to the batch problem of the supplier, there are different colors and styles of some accessories. These are all normal phenomena and do not affect the normal use and quality of our electric bicycles. Everything is subject to the actual product received. You can contact us at any time via email miyazaki.ebikes@gmail.com.